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FREQUENTLY ASKED QUESTIONS
Why login required and how can we make login sucessfully?
As you can see while visiting our store as a guest you can't be able to see the prices but if you are registered with us, with your valid email id then only you can get access on wholesale prices but that would happen after login, in order to make yourself successfully login please follow the steps. FIRST- go for the login which you see on the top left side or if you are not registered with us so get register your email id so click register. If you done with registration process then you would receive a confirmation email this is highly important to confirm it first by clicking on confirmation button that comes with confirmation mail, otherwise you won't be able to make login while typing the correct id and password. So wait for confirmation mail that comes to your provided or valid email id that you used while registration process.
How can I get the WHOLESALE prices?
First you need to register your email id or you need to make register yourself to see the wholesale prices. After login you would able to see the prices. Our competent wholesale service in numerous categories will give you ample choices. At MetaRock Jewels.
Is login required to see wholesale prices?
Prices are hidden for guest users therefore please make login first then only price will visible.
How to inquire of cart products?
We have given this feature to our clients that they can send us their selected cart item for further enquiry at cart page by filling some text below the cart page or if not then can proceed to buy the cart items.
Why buy from MetaRock Jewels?
MetaRock Jewels is a one stop jewelry destination that offers ultimate shopping experience by displaying a wide range of handmade designer products. Our competent wholesale service in numerous categories will give you ample choices. At MetaRock Jewels, quality is not just a promise, but a practice.
Do you use any artificial/synthetic diamonds or gemstones?
Certainly NOT! We do not use any man-made or synthetic diamonds or gemstones under any circumstances. All our jewelry is 100% natural and genuine.
How do I place an order?
To purchase a product from MetaRock Jewels, go to your desired article and click on ‘Add To Cart’. The page will redirect you to the Sign In/Register Page. As soon as you sign in by providing your basic details, we’ll send the query details and our customer executive will contact you. You may inquire about the product or ‘Request a Catalog’ to know the prices and profound details about the article.
What payment methods are available?
Keeping in mind your comfort, we offer multiple modes of payment such as PayPal and bank transfer. We even allow partial payment of the order i.e. 50% for placing the order and rest before the shipment.
How can I request a catalog?
You may anytime request a catalog that comprises of all the details of the specific product or category. For this, we have a specific tab on the home page. All the prices are quoted in the catalog that is sent through the mail. We would love to assist you in the purchase in the best possible manner.
Are custom duties levied on the shipment?
Yes, customs duty is levied on international shipments. These import duties and other VAT’s depend upon the location of the shipment and are borne by the customer.
How can I track my order?
As soon as you place an order at MetaRock Jewels, we will send a confirmation email along with the order number. Also, a tracking ID will be sent upon the shipment of your article. You can use this order number to track your order and know the delivery status. For details visit our ‘Order Information’ page.
Are the shipments insured?
All the shipments are completely risk-free. We insure the product till it arrives at your door. However, in case of return or exchange shipping, customer is liable to insure the shipment.
How can I cancel my order after it has been placed?
We provide optimum quality in every jewel that is hard to find elsewhere. Still if you wish to cancel your order, inform us within 24 hours of placing the order. Also, mention your order ID and the reason for cancellation. To reach us, visit our Contact Us page.
Do you customize jewelry?
Yes, MetaRock Jewels specializes in customizing jewelry according to the preference of the customers. We can easily accommodate any gemstone or diamond in any metal and size. You may even send us the blueprint of your designs, and we’ll manufacture the feasible ones. Also, if you want, we will not share your designs with any third party.
Do you indulge in a Non-Disclosure Agreement?
Yes, we have this unique policy of Non-Disclosure Agreement (NDA) that makes a discreet relationship with the designer and ensures that the jewelry designs will be kept secured and never be imitated. MetaRock Jewels manufacturers the exact blueprints as well as protect the creative ideas of the designer by not disclosing it to any third party.
Do you ship overseas?
MetaRock Jewels ships its products to every corner of the world. We have accomplished more than 5000 online orders all around US, Europe, Russia and Middle East Countries.
What is the estimated delivery time?
We always attempt to make sure that your requested products are delivered to you at the earliest opportunity. We normally deliver the articles in 10-15 business days. However, it depends on the size of the order and stock availability. Please note that customized jewelry may take a little extra time.
How will the delivery be done?
We process the delivery only through reputed couriers like DHL, FedEx and UPS. But the mode of shipment can be altered according to the preference of the customer.
What are your Return and Exchange policies?
You can anytime return or exchange the product within 14 days of the delivery. We’ll provide a full refund within five days of receiving the article (shipping charges will not be refunded). Any worn, altered, or damaged product will not be accepted.
Also, customized jewelry cannot be returned.
Will I have to pay for shipping the product back to you?
In case the customer doesn’t like the product due to any reason, all the return shipping charges will be borne by the customer. Whereas, if the product is damaged or in a bad state, MetaRock Jewels will bear all the return shipping expenses.
Do you certify the jewelry?
Yes, we provide an ‘Authenticity Certificate’ with every jewel you purchase. The certificate guarantees that all the diamonds, gemstones, semi-precious stones or any other material used in the jewelry is genuine and flawless. For more information or to have a look at our sample certificate, please visit the ‘Certification’ page on our website.
Where shall I post the suggestions?
We cordially invite all the suggestions to provide you a better and memorable shopping experience. If you have any, please write to us at firstname.lastname@example.org and we’ll work upon on the feasible ones.
How do I subscribe/unsubscribe from the newsletters?
To receive information about our latest products and offers, subscribe to our newsletters. Just enter your email id in the tab- ‘Become an insider’ (provided on our home page). However, if you anytime wish to opt-out of these communications, follow the unsubscribe link provided in every promotional email.
Are all my personal details safe?
MetaRock Jewels will never provide any of your personal details to any third party apart from what is essential to complete your order. For example, your name, contact number, and address are shared with the shipping carrier and credit card processor. We have strict guidelines that require any third party or individual to keep your details confidential.
Do you store cookies?
Simply put, a cookie is a small part of the information that web sites use to recall information regarding users. We store cookies that allow us to present information customized to fit your needs and also remember your login information. However, these cookies do not pose any threat to your privacy.
If you have any further queries or concerns, reach us at 91-141-4032736 or email@example.com between 9.30am-6.30pm, Monday- Friday and 9.30am-5pm on Saturday.